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HP photosmart c309 printer continues to not print or will only print the header and stops printing. How do I fix it?
Printer is set up in a secure wireless environment in our home. Sometimes it will print without issue. Other times it will not print at all and other times it just prints the header and nothing else. How can I resolve the issue?
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Product Troubleshooting for HP
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Check out the main program you might have to fine tune it for it to work and also make sure the document is not going to the computer to be printed or another printer make sure it is going to the printer you are using as default or the main one. I just had to do mine the same way last night because it was going to another printer not hooked up
If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:
Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network
For wireless networking issues, run the Wireless Network Test from the product control panel.
Press the down arrow button until Network is highlighted, and then press OK.
Press the down arrow button until Wireless Network Test is highlighted, and then press OK.
The Wireless Network Test prints.
If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard, do so now.
Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.
If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.
NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool. In the Solution Center, click Settings, click Other Settings, and then click Network
Toolbox. On the Utilities tab, click Run Network Diagnostics.If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:
Make sure that the computer is connected to your network
Make sure that the product is connected to your network
Check to see if the firewall software is blocking communication
Make sure the product is online and ready
Make sure the HP Device Discovery software is running