IntelliFAX 4100 Laser Fax

IntelliFAX 4100 Laser Fax
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Brother IntelliFax 4100 sending solid black pages

We have two Brother IntelliFax 4100 machines. They are used as standalone fax machines. We are not using the printer or copier features at all. 6 Months ago, one fax machine started faxing solid black pages. Reports print fine and there are no error messages, but the the receiver gets a full page of solid black. I assumed it was just some bad error, but the second machine started doing the same exact thing. Again, it prints fine and doesn't report any errors. The scan window is clean. Does anyone have any ideas? I found someone reporting a similar problem with a different model

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IntelliFAX 4100 Laser Fax

Product Troubleshooting for IntelliFAX 4100 Laser Fax

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There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.
Ordered a new CIS, part number LE7949001. removed the top cover, popped out the old and replaced the scanner. Two screws, and a few connectors and the Unit works fine. Replacement isn't difficult at all. Don't be scared. Just grab your screwdriver and get to work.

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