WorkCentre M20i All-In-One Laser Printer

WorkCentre M20i All-In-One Laser Printer
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Paper tray issue

Panel disply will not go to bottom 8.5 x 14 tray. As a result, I cannot print from that tray. When I switch trays, the problem stays with the slot not the tray.

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WorkCentre M20i All-In-One Laser Printer

Product Troubleshooting for WorkCentre M20i All-In-One Laser Printer

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Answers :

First thing to try is to unplug the machine, Get another person and life the top of the machine off of the tray two module, set the machine aside. Inspect the connector inside of tray 2. See if it is broken or not. Then replace the machine on top of tray two carefully and then turn the machine back on to see if that resolved the issue. IF that did not work, then, on back of the machine you will see a six inch by 6 inch access door with a couple of plastic tabs holding it on. Unplug the machine again, remove that door and remove the memory sticks from the main board, With the memory removed, turn the machine back on and let it come to ready. Power the machine back off, and reinstall the memory sticks, put the door back on and power the machine back up. You have just removed corruption from the software. If either of those things do not resolve the issue, then the most likely cause is a failed main processor board in the machine,

Research, Knowledge and Information :

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