Photosmart C6180 All-In-One InkJet Printer

Photosmart C6180 All-In-One InkJet Printer
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HP C6180 AIO Scanner Failure

I'm getting a "Scanner Failure" notice on the top screen then underneath that it says "Unable to Scan, Fax or Copy". It's not used often, so it should not be having any issues... What would you suggest?

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Photosmart C6180 All-In-One InkJet Printer

Product Troubleshooting for Photosmart C6180 All-In-One InkJet Printer



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Answers :


Hi, The "Scanner Failure" usually refers to the hardware of the printer. try to do a reset. Performing a semi-full reset of the All-in-One Use the On button to turn on the product. Remove the power cord from the product. Press and hold the # and 6 buttons. While holding the buttons down, connect the power cord to the product. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons. Use the On button to turn on the product. The reset information appears on the color graphics display. If the issue still not resolve, please call HP 1-800-474-6836. Also check the warranty status of your printer. thank you so much. adonscott
On

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