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Screen says Magenta cartridge is missing. But it is correctly installed

I have taken it out and replaced it several times to insure it is properly intalled and no improvement. This is a new machine installed yesterday 12/5/11. It printed and coppied fine until a few seconds ago and nothing has changed or been tampered with. I have tried turning it off and on a time or two.

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Product Troubleshooting for Lexmark

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Answers :

Please make sure that your printer is updated. You can download and install the firmware update for your model by visiting the Lexmark website at http://bit.ly/LXKFW. Select your corresponding model to start the download.Should the error continue to display, please contact Lexmark Technical Support Center to do some further diagnostics.
http://bit.ly/LXKFW. Select your corresponding model to start the download.
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