Photosmart Premium C309A All-In-One Printer

Photosmart Premium C309A  All-In-One Printer

When I scan in a document, I can't find it to use it. I have looked everywhere. It is not where is says it is putting it. It doesn't show up at all. Doesn't matter if I scan to PDF or to Word 2007, nothing there. Where are the scans going?

Posted by kwconway on Oct 12, 2010

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Photosmart Premium C309A  All-In-One Printer

Product Troubleshooting for Photosmart Premium C309A All-In-One Printer


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I looked in the users manual http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=3737195 I'm wondering what OS you are using xp, vista or win 7 I found this in the knowledgebase go have a look . looks like theyre aware of this issue and have a update to fix it at Critical Update: Cannot find scanned image or document files after scanning completes. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-79942-3&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search Fix/Enhancement: Corrects a scan file configuration problem which causes scan files to be sent to a nonexistent folder
Critical Update: Cannot find scanned image or document files after scanning completes. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-79942-3&cc=us&lc=en&dlc=en&product=3737195&tmp_track_link=ot_search Fix/Enhancement: Corrects a scan file configuration problem which causes scan files to be sent to a nonexistent folder
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