Office Equipment & Supplies

Office Equipment & Supplies
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Unable to remove drum from WorkCenter Pro 412, appears to be stuck. do no see any buttons to push to release the drum.

Posted by slegemini on Mar 05, 2010

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Office Equipment & Supplies

Product Troubleshooting for Office Equipment & Supplies

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Answers :

Hi Thanks for using FixYa. Push the drum cartridge back in its place and open the side cover, then the front cover. To open the front cover side cover will be required to be open. Now open the front cover, turn the toner locking lever upwards to unlock the toner cartridge and pull the toner cartridge out. Now pull the used drum cartridge and slide the new drum cartridge in place. Please do not touch the surface of the drum. Once the drum cartridge is replaced reinstall the toner cartridge and lock the lever. Close the front cover and the side cover. Please do accept the solution if the issue is resolved or else revert for further assistance. Thanks Rylee
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