Office Equipment & Supplies

Office Equipment & Supplies
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U18 remaining doc. error code;

The error code will not go off; I have used compressed air to blow out any paper. There is nothing in the scanner. Have shut it off and on numerous times. Help!

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Office Equipment & Supplies

Product Troubleshooting for Office Equipment & Supplies

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Answers :

The sensor that you can't see (at the bottom facing up) needed to be cleaned. Once cleaned with a cotton swab and alcohol the scanner works fine.
The U18-Code is a sensor problem. Any of the sensors sends the signal of left paper in the scanner. I had the same problem and the helpline told me to send it to the customer service. In Germany we get two years of warranty.
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