The error code will not go off; I have used compressed air to blow out any paper. There is nothing in the scanner. Have shut it off and on numerous times. Help!
★ ★ ★ ★ ☆
Product Troubleshooting for Office Equipment & Supplies
Tips for a great answer:
- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
The sensor that you can't see (at the bottom facing up) needed to be cleaned. Once cleaned with a cotton swab and alcohol the scanner works fine.
The U18-Code is a sensor problem. Any of the sensors sends the signal of left paper in the scanner.
I had the same problem and the helpline told me to send it to the customer service. In Germany we get two years of warranty.
Having problems with your Office Equipment & Supplies ?