Product Troubleshooting for WorkCentre XD100 All-In-One Laser Printer
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PAPER JAM PROBLEMThe Main PWB sensed that a paper jamexists within the paper path.E2 Status Code (Without SDF) RAPThe Main PWB sensed a tray misfeed or a paper jam in the paper path.Initial Actions• Switch off the power and clear any document jam.• Check for any obstructions in the paper path.ProcedureSwitch on the power. Enter diagnostic code 30-1.Open then close the Fuser Gate to actuate and deactuate the Fuser Jam Sensor Q3 whileobserving the Paper Jam lamp. The Paper Jam lamp comes on and goes off.Y NGo toFlag 2 and check the wires for an open or short circuit.Manually actuate and deactuate the Paper Feed Sensor Q1 while observing the Toner Cartridgelamp.The Toner Cartridge lamp comes on and goes off.Y NGo to Flag 1 and check for an open circuit.Place a piece of paper above the Fuser Gate and use the Manual Exit Knob move the paperacross the Exit Sensor Q4 while observing the Drum Cartridge Lamp.The Drum Cartridge lamp turns on and off.Y NGo to Flag 3 and check for an open wire.Manually actuate and deactuate Bypass Feed Sensor Q2 while observing the Auto exposurelamp.The Auto exposure LED comes on and goes off.Y NGo to Flag 4 and check for an open circuit.Press the Clear button. Enter diagnostic code 6-2. Press the Start button. The RegistrationRoll Solenoid can be heard switching on and switching off.Y NPress the Clear button. There is +24 VDC measured between CN103-1 and GND.Y NReplace the Main PWB PL 7.1.Go to Flag 5 and check the wires for an open circuit. If the wires are good, replace theRegistration Roll Solenoid SOL3.Press the Stop button. Paper jams in the fuser.Y NCheck the following:• Ensure that the paper tray guide is set to the correct width of the copy paper.• Inspect the paper path from this tray and the paper registration area for an obstructionsuch as a burr.• Inspect the Registration Roll, PL 5.1 and the Pinch Roll, PL 1.4 for contaminationand wear. Clean (with Film Remover only) or replace as required.
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