Phaser 7300DN Laser Printer

Phaser 7300DN Laser Printer
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Fuser not fusing

The fuser unit is not working all the time. We replaced it but seems that the new one is doing the same as the previous one. The color can be wiped off with your hand on the paper however the fuser unit seems hot. I have reseeded all the toner cartridges and imaging units. I have checked for dust or particles inside the machine. I have check paper settings. I just don't know what else to check. Please help.Thanks,Tina W.

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Phaser 7300DN Laser Printer

Product Troubleshooting for Phaser 7300DN Laser Printer

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Answers :

You said you checked the paper settings. This is the most common problem I see with this model. If paper loaded in the printer doesn't match the paper settings, then the result can be failure to fuse toner to the paper. Make absolutely sure you check this.Open the paper drawer, then watch the printer display. It should prompt you to confirm the paper type. (plain, heavy, glossy, etc.)If this isn't it, then the fuser may be bad. Replace it.
Do you see the fuser, which is a halogen bulb light up when you print? if not it's bad
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